I Am Kristin

A blog of DIY's, recipes, reviews & more!

How To Download My Digital Item From Etsy

This article will go over how to download the digital item you just purchased. Please note a message from Etsy, seen below.  You cannot currently download a digital purchase through the Etsy app. To download a digital file, you must sign in to Etsy.com on your mobile browser or your computer.

Have an Etsy account?

If yes, after your purchase you’ll see a view your files link which goes to the Downloads page (via etsy.com only – not app). Here, you can download all the files associated with your order.  Downloads are available once your payment is confirmed. If you paid with PayPal or a credit card on Etsy, confirmation might take a few minutes. You will also receive a download notification email separate from any transaction notification emails you receive from Etsy and/or PayPal. If you do not see the view file link, go back to your account (click on your photo icon) and choose “Purchases and Reviews” > “Download Files”. This goes to the Downloads page for all the files attached to your order. There are generally no limits for when or how many times you can download a file. In most cases, you can access a file any time on your Purchases page, provided the transaction hasn’t been canceled or removed. If your payment is still processing, the Download Files button will be gray.

Don’t have an Etsy account?

If you checked out as a guest, you’ll find a link to download your purchase in the receipt email that was sent to you after purchase.

I can’t find my notification email.

First, check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs. If it’s not there, add transaction@etsy.com to your address book or safe list.


Nothing happens when I click the download links:

It’s possible that there’s an issue with your web browser. Please clear cookies and cache, close your browser and then re-open.  You can also try to disable any non-standard add-ons or toolbars that you’ve installed and try again.

My computer states that the file has been corrupted:

Delete the file and try downloading it again. If you still can’t open the file, please contact the seller through Etsy Messages for further assistance.

I purchased a digital file, but these options aren’t available for my order.

If you’re unable to locate a download link on your Purchases page, it’s possible that the seller prefers to email files directly and has sold your file as part of a “physical item” listing.  Please note: Blue82designs does not do this. You will always have download links provided.

Still having issues?

Please contact Etsy Support Here.


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